Refund Policy

You have 30 days from the date of purchase to request a full refund of your All-Access Pass. We don't care if you watched every recording, applied every playbook, and downloaded every template. If you want your money back inside 30 days, you get it.

• Email support@outboundsummit.co from the email you used to purchase.
• Subject line: "Refund request"
• That's it. No form, no Loom video, no exit interview.

We process refunds within 5 business days back to the original payment method. Banks usually take another 3–10 days to show the credit on your statement.

After day 31, the Pass is non-refundable for the rest of that calendar year. You can still cancel auto-renew any time from the billing portal (sign in with your purchase email; it's also linked from the Summit page in the members area and from your confirmation email), and you'll keep access through the end of the period you've already paid for.

Schedule changes (e.g. moving an event by a few days) don't qualify — we'll always give you at least 14 days' notice of any schedule shift.

Please email us before you initiate a chargeback — it's faster, and we want to fix whatever's wrong. Filing a chargeback without contacting us first may get your Pass access revoked immediately, including within the 30-day window.

You didn't pay anything for a free seat, so there's nothing to refund. If you can't make a live event, no problem — register for the next one, or grab a Pass to watch the recordings.

Email support@outboundsummit.co. Mo's team responds within one business day.