Refund Policy

The 30-second version

• Within 14 days of joining: full refund, no questions, no hoops. Cancel from the dashboard or email us.
• After 14 days, before next renewal: not generally refundable, but case-by-case at our discretion (we're reasonable).
• Renewal: cancel at least 14 days before your renewal date and you won't be charged again.
• Founder rate: if you cancel and rejoin later, you pay current retail — not the locked $2,000.

1. The 14-day no-questions refund

If you join the Outbound Founders' Pass and decide within 14 calendar days that it's not for you, you get a full refund. No reason required. No retention call. We'd rather have happy non-customers than unhappy ones.

How to request it

1. Email founders@outboundpass.com with the subject line "Refund — [your email]" within 14 days of your initial charge, or use the "Cancel & refund" button in your member dashboard.
2. We confirm receipt within 1 business day.
3. Refund is issued to your original payment method within 3–5 business days.
4. Your access to all Pass products ends when the refund is issued.

2. After the 14-day window

After day 14, the annual fee is non-refundable as a default — that's how we plan and fund the milestone roadmap.

That said, we are not robots about it. If you have a genuine reason (a major outage that affected you, a product you were promised that materially missed its delivery date, a billing error, an emergency), email us and we will consider partial or pro-rated refunds at our discretion.

3. Renewal cancellations

To prevent your annual auto-renewal, cancel at least 14 calendar days before your renewal date through:

• The "Cancel renewal" button in your member dashboard, or
• An email to founders@outboundpass.com with the subject line "Cancel renewal — [your email]".

If you cancel inside the 14-day pre-renewal window, the next charge has likely already been authorized. We'll process it as a regular renewal, and the standard 14-day no-questions refund applies to that charge.

4. Founder rate & the lock

The $2,000/year Founder rate is locked for as long as your membership remains continuously active and in good standing.

This isn't a punishment — it's the structural commitment that makes the lock meaningful for the people who stay. If everyone could leave and rejoin at $2K, the lock wouldn't mean anything.

5. Exceptions & edge cases

5.1 Sales tax / VAT

Where applicable, sales tax / VAT collected on your purchase is refunded along with the membership fee, in proportion to the refunded amount.

5.2 Payment processor fees

We refund the full membership fee. Stripe (or your payment provider) typically does not return its processing fees on refund — that's between you and them and is generally not visible in your statement.

5.3 Affiliate commissions on refunded purchases

If you were referred by another Founder, the affiliate commission paid on your purchase is reversed when your refund is processed (per the affiliate program terms).

5.4 Chargebacks

Please email us before initiating a chargeback. We'll always try to resolve a billing dispute directly first — chargebacks cost both sides time, and we'd rather just refund you. Unilateral chargebacks initiated without contacting us first will result in your membership being suspended until the dispute is resolved.

5.5 Suspended or terminated memberships

If your membership is terminated by us for violating the acceptable-use terms (spam, fraud, abuse, etc.), no refund is owed. The 14-day window does not protect violations.

6. What you keep when you cancel

• Within the 14-day refund window: nothing — access is revoked when the refund is issued.
• Cancellation outside the refund window: full access through the end of your paid annual term. Then access is revoked.
• Your data: exportable through each product's standard data-export tools at any point during your active membership. Product data is retained for 90 days post-cancellation, after which it is deleted (see the Privacy Policy for details).

7. Disputes about a refund decision

If we decline a discretionary refund and you believe we've gotten it wrong, reply directly to the original email and ask for it to be escalated. Refund-decision escalations are reviewed by Mo (founder) personally within 5 business days.

8. Contact

Refund requests, renewal cancellations, billing questions: founders@outboundpass.com